Support
Something not working? Email support@fimlypooly.com and include your player ID (Settings → Save & backup). We usually reply within two days.
I got a new phone. How do I keep my progress?
If you're signed in to Google Play Games, the game offers your cloud save when you open it on the new phone. You can also use Settings → Copy backup code on the old phone and Load a code on the new one.
I bought "Remove ads" or the Starter pack, but it's gone.
Open Settings → Restore purchases while signed in to the same Google account you bought it with.
A purchase didn't arrive.
Close and reopen the game. If the coins still aren't there, email us with your player ID and the order number from your Google Play receipt.
How do I stop the reminders?
Settings → Reminders: off, or turn notifications off for the app in your phone's settings.
How do I delete my data?
Settings → Reset progress erases your save, and uninstalling removes it completely. For your cloud save, email us your player ID. See the privacy policy.